The Leela Palace , HAL Airport Road , Bangalore

horrible customer care... when i called up nobody even bothered to solve my problem, just wanted to get some info... how stupid you guys can be,, i think loosing a customer is not a big deal for you ppl..

Rate this review: (6) (1) (0)

hi,
I hope you dont respect your customers when they call you please respond positively

Rate this review: (1) (0) (0)

Dear Guest,

First of all let me thank you for posting the review in asklaila.

It is quite unfortunate to hear from you did not have a good time at our hotel due to some unpleasant experiences. Please accept my apologies for the same. I have taken up this matter with the concerned department and I will make sure such things never happen again with any of our guests.

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore and I am sure next time we will bring smile to your faces when you are at the leela.

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore

Rate this review: (3) (3) (3)

i hated every moment of that place the staff really really get on my nerves. i was treating my parents out for thier anniversary. i had booked a cake in advance and asked them to bring it as a surprise tot he table after dinner.
they forgot, even though i reminded them before i sat down, then again at the table. they totally spoiled the surprise.
then when i got upset they offered a cake to me for free, my father agreed to accept it. finally after taking forever to get it. we went home.
the cake was supposed to be 1 kg, they gave me a thin slice of left over cake heaped it with old whipped cream and wrote happy birthday on it. which instead of apeassing us, they just made the whole experience worse. i have never gone there again. ever

Rate this review: (19) (3) (7)